An Easy–to–Navigate Help Center
You can find almost all the answers to your questions in the user–friendly Help section integrated into your Web Site Control Panel. It features a rich database with frequently asked questions and detailed help articles compiled by our well–trained technical support team.
Instructional Video Clips
We have compiled a collection of instructional video tutorials that visually explain how to handle a typical problem connected to your shared website hosting plans account. You will find the educational video clips in the Help Center.
A One–Hour Response Time Guarantee
All semi–dedicated servers are backed up by a round–the–clock client support service and include a 1–hour ticket response guarantee. Our proficient technicians will be online around the clock and will settle any problem that you may stumble upon within less than 1 hour after the support ticket submission. Normally, a response will be provided to you in less than 20 minutes.