Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • You can find almost all the answers to your questions in the user–friendly Help section integrated into your Web Site Control Panel. It features a rich database with frequently asked questions and detailed help articles compiled by our well–trained technical support team.

  • Top quality support service
  • Instructional Video Clips

  • We have compiled a collection of instructional video tutorials that visually explain how to handle a typical problem connected to your shared website hosting plans account. You will find the educational video clips in the Help Center.

  • Intuitive help center
  • A One–Hour Response Time Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock client support service and include a 1–hour ticket response guarantee. Our proficient technicians will be online around the clock and will settle any problem that you may stumble upon within less than 1 hour after the support ticket submission. Normally, a response will be provided to you in less than 20 minutes.