Technical Support Channels
A 60–Minute Ticket Response Time Guarantee
We provide a 60–minute response time warranty for every ticket or email that you send to our help desk team. We’ll swiftly answer all the standard questions and forward the case to our server admins if further assistance is required. If you take advantage of our Managed Servers package, we’ll perform any of the included tasks at a time that has been agreed upon earlier.
An Exceptional Customer Support Service
- We will be available to you 24/7 to respond to any queries that you may have with regard to our Web Site Control Panel and any of the applications that we have preinstalled on your behalf on the dedicated web hosting server. In case you also need help tackling server administration tasks, check out our Managed Servers package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, plus troubleshooting and installation services.
A User–Friendly Help Area
Our Web Site Control Panel has been preinstalled for each dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. Most how–to articles also video versions that demonstrate all the tasks that you can perform in a highly illustrative manner. You will find the instructional articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.