24/7 Customer Support
Why is the availability of an efficient customer support service essential on today?s web hosting marketplace? Which are the typical customer support channels?
Being able to contact your shared website hosting provider when you have any kind of questions or encounter any issues is very important and how fast they'll answer back and react is usually crucial, particularly if your website is business-oriented, as more downtime could mean losing potential customers. The support options are also a way to distinguish actual suppliers from resellers. The latter in most cases answer only to e-mails or support tickets and you may have to wait for a whole day or maybe more to receive an answer. When your trouble needs a couple of responses, you will end up losing days to have a basic problem resolved. When you use an authentic and trustworthy hosting company, you will be able to connect with the support anytime and get a quick response whatever the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Website Hosting
The customer and tech support services for all of our shared website hosting
packages are twenty-four-seven, therefore you can forget about waiting for a couple of days so as to get assistance. If you aren't our client yet, you can call us, chat with an agent or send an email message. If you currently have an account, you can open a support ticket in addition to the other three ways of contact. You'll be able to select the most appropriate way to contact us based on where you are or the equipment you're using. We are able to assist you for more or less any webhosting-related query that you may have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in such a case the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated hosting plans
that we offer feature 24/7 customer and tech support, so no matter what problem you have, you'll be able to get in touch with us and we will give you a hand at once. Our guaranteed reply time for any email message or support ticket that you open through your Hepsia hosting Control Panel is only 1 hour; typically the response time hardly ever exceeds 20 min. We also have phone support with several local numbers around the world as well as a live chat, so that you'll be able to get in touch with us and receive additional details about our services even if you do not have an account yet. We can help you with nearly any question or a problem you may have - payment methods, package features, e-mail configuration, web hosting account settings, etc. If you employ our services, you won't ever experience an issue where you should wait for a couple of days to get a problem resolved like you'll have to do with a number of other suppliers.