What does ?phone support? imply in the arena of web hosting?
There are a lot of shared website hosting companies on the market, yet many of them are resellers who have restricted resources, especially in terms of support. One way to distinguish them is the option to get in touch with the company over the phone. The level of support that you can have via this method of communication will vary based on the supplier - several of them provide dedicated phone support, various others offer common and customer support only since some issues are more time-consuming and it's a lot less difficult to be resolved with a ticket, especially when the situation has to be escalated. Nonetheless, it is good to find that you can always contact your web hosting supplier since there are many small-scale problems which can be managed effortlessly and in a very timely manner with a phone call, not mentioning that you'll be able to get more details for the services before you become a client.
Phone Support in Shared Website Hosting
Because we have live telephone support 14 hours daily, you are able to call us and consult with our customer support agents to get more information about all of the shared website hosting plans
that we supply and make sure that our servers meet the system requirements for your web sites before buying anything. For your benefit, we now have phone numbers on three different continents and you are able to call the one closer to you - in the United States of America, the UK or Australia. In case you are already an existing customer, you can call us about general and billing issues, and even about some technical matters. In case the situation is strictly technical or it requires more time to analyze, you'll have to go through our ticketing system, that will enable both you and our technical support team to track the information given by either side.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hours per day as part of the support services for each and every semi-dedicated server
plan that we provide. As some issues are more complex and time-consuming, you will have to open a support ticket if you experience such an issue, but for all of the general, billing or small-scale technical issues you can always call us and we will assist you right away to save you the time you will have to spend on creating a ticket. Even if you do not have an account yet, you're able to find out if you can host your sites on our leading-edge cloud platform or you can receive any other general information about our semi-dedicated services. We have local phone numbers in the United States, the UK and Australia as well as a worldwide number, so that you can call the one that is nearer to your region.