If you ever have any questions related to your hosting package or if you face a problem with your websites, you’ll need to touch base with the respective hosting company’s technical support team. It may not make a difference how swiftly they will reply when you've got a generic enquiry, but an issue like an ill-implemented web app update, for example, may result in your website becoming broken or unreachable on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the website will be inoperative. In case you offer services or goods online, any downtime will adversely influence your website and you may lose current or prospective customers. A lot of hosting providers, mainly resellers, respond to trouble tickets and emails within twenty four hours, but in the Internet space that is far too long, since customers will scarcely ever revisit a site that’s not working properly for an extended interval.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from us, you can forget about waiting for hours and hours, or even one whole day, to get a reply to an email or a tech support ticket. No matter when you touch base with us, we will get back to you within maximum 1 hour with any technical and pre-sales enquiries that you may have. In reality, our actual reply time hardly ever surpasses 20-30 minutes. As we are on duty 365 days a year, you’ll always get help in a timely manner and we are aware of how critical that is in the online world. Soon after you contact us, we’ll answer your inquiries. If you bump into any technical difficulty, we will resolve it instead of you, or we’ll give you all the needed information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we know exactly how crucial it is to obtain timely help, we guarantee that you won’t ever have to wait around for more than one hour to receive a reply to any ticket that you send from your semi-dedicated server Control Panel. In fact, you’ll seldom have to wait around for more than 20-30 minutes and this is valid for any query regardless of what its nature is – billing, general or technical. Also, our tech and client support staff is working 24 hours a day, 7 days a week, 365 days a year, which implies that even if you post a ticket during national holidays, you’ll invariably obtain a lightning-fast reply, which will include the answer to an enquiry, the solution to a complication or the info necessary to solve an issue yourself – if there is something that you have to do on your end. If you use our services, you won't ever have to waste an entire day hanging around waiting for an answer like you would with other web hosting companies.