A live chat is one of the many ways of communication supplied by some website hosting providers as a part of their support services. Depending on the provider, the chat is used for pre-sales, billing and/or tech assistance. This way of communication is quicker in comparison to a support ticket and it will make it much more unlikely to misspell or misunderstand something in comparison to a phone call with an agent. What's more, when the trouble that you experience needs some time to be examined and dealt with, you're able to do something else in the meantime rather than just waiting, as you'd have to do when you call. You can also take advantage of a live chat support service free of charge provided that you have web accessibility even if your hosting provider is situated in a different country and they do not have a local telephone number you can call.
Live Chat Support in Shared Website Hosting
In addition to the phone and ticket support, we supply live chat support too. You will be able to get in touch with us every day, which includes weekends and holidays, and we will give you more info about the shared website hosting plans
that we provide if you are not a customer yet, or about general and billing questions if you already have an account. Although for strictly technical matters you need to open a trouble ticket to the tech support team, since such matters need additional time to be resolved, you can still get in touch with us through the live chat for some technical details. To give you an example, we are able to help you set up an email address in your e-mail client or troubleshoot multiple issues, saving you considerable amount of time. Even if our telephone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is online every day, even on weekends and holidays. It is the most effective way to learn more about our semi-dedicated hosting plans
in case you do not have an account yet or to get some issue resolved if you are a client and our customer support representatives will help you in real time regardless of the time of the day you join our chat. In case you wonder which plan is more appropriate for your web sites, in case you need a piece of advice whether you should acquire a certain upgrade and how to obtain it or if you experience troubles setting up an email account on your computer, you will be able to contact us and we will give you the necessary information very quickly. Our live chat is online even after our phone lines go off for the day, so if you have an account here, you can be certain that you'll always enjoy prompt help with any kind of question or issue that shows up.