Integrated Ticketing System
Find out more about the Integrated Ticketing Systems and their pluses and minuses. Discover what makes them different from other support channels.
If you’ve purchased a hosting plan and you’ve got certain enquiries with regards to a concrete feature/function, or if you’ve stumbled upon a certain complication and you require support, you should be able to contact the respective client support team. All web hosts use a ticketing system regardless of whether they provide other ways of contacting them along with it or not, as the most efficient way to resolve a problem most often is to send a ticket. This kind of correspondence makes the responses exchanged by both parties simple to follow and permits the customer service technicians to escalate the case in case, for instance, a server administrator has to intervene. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you have to use no less than 2 different accounts to contact the technical support team and to actually administer the hosting space. Non-stop logging in and out of different accounts could be a nuisance, not to mention the fact that it takes lots of time for most hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Shared Website Hosting
In contrast to what you may find with lots of other hosting companies, the ticketing system that we use with our shared website hosting plans
is an integral part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to remember several user names and passwords, since you’ll be able to manage your tickets and the web hosting account itself in one single place. So, if you have an inquiry or come across a complication, you can get in touch with our support staff members straight away. Our ticketing system features a clever search functionality. This means that even if you have submitted a myriad of tickets through the years, you’ll be able to track down the one that you want without difficulty. In addition, you can check knowledge base guidelines for resolving common predicaments.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve got a semi-dedicated server
account with our company and you wish to touch base with our help desk team, you’ll be able to send a trouble ticket straight from your Hepsia Control Panel instead of going through an entirely different tech support platform as you will have to do with the vast majority of web hosting companies on the market. Our integrated trouble ticket system will permit you to open a new ticket without any difficulty and to search through older tickets using a clever search filter. Plus, you’ll be able to take a look at the relevant knowledgebase articles that our system will present to you in accordance with the category that you choose for your new ticket. You can accomplish all of the aforementioned procedures without leaving your Hepsia Control Panel at any moment, which implies that in case you come across any issue or have a question, you can get in touch with our support engineers and fix the given issue in no more than sixty minutes through a single platform.