Regardless of the fact that the hosting service supplied by the different companies appears identical, each provider has got their own platform with its own modifications and ways to execute specific procedures. In cases like this, a rich knowledge base will be pretty helpful both for people with no past experience and for technically trained individuals who will sooner or later find out how particular operations are performed, but will lose time in the process. The aim of such a knowledge base is to help make the hosting service quick and simple to use, saving users lots of time and energy. The result is more content clients, since they can quickly find the information they are looking for, and much less work for the client service team, because typically the majority of the queries and issues that customers have are already described in the knowledge base. Provided that the articles are written well and cover more things, you will be able to learn more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Shared Website Hosting
If you’ve bought your very first shared website hosting account from our company or have migrated your site over to us, you’ll get familiar with our services and our created-developed Hepsia hosting Control Panel in no time due to the fact that we have prepared an exhaustive online knowledge base where you can find all the information that you may ever need – both general info in regards to the service as a whole and more specific info about the separate functions that you can make use of and the complications that you might encounter. The articles are located in 2 places. The entire article list is accessible via the Help section of the Control Panel. You can find articles that are dedicated to the different functions in each and every section of the Control Panel as well. You can learn how to accomplish pretty much everything, from creating an .htaccess file to managing a mailing list, and all the articles offer in-depth guidelines, so you won’t ever get baffled on account of an unclear text. Certainly, in case you encounter a more specific problem and you can’t find an adequate solution in our knowledge base, you can touch base with our client service staff members 24/7.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which is included in our semi-dedicated hosting plans, will allow you to access the thorough online support documentation that we have compiled for you. The articles contain generic information on our services, educational guides about the different features that you can use, plus troubleshooting instructions that can help you fix common issues that you could stumble upon. The topics that we have included cover de facto everything, from easy things such as how to host a brand new domain name in the account, to more elaborate ones such as which SSH commands can be executed on the semi-dedicated servers. Relevant articles about the features of a particular Control Panel section will always be available on the right side of the page that you are on, while the entire article collection is accessible through the dedicated Help section.